Purchasing Information

To allow you buy from us with confidence and to make sure you are free of worry, we offer an unconditional money back guarantee.

We are very happy to give you as much help or information as you need either by telephone, by e-mail, by Fax or by letter. Please do not hesitate to contact us by whatever means suits you best.

Antique Silver dot Com accepts these credit cards

Visa
Mastercard
Diners Club
American Express.

When you wish to buy an item: First, please contact us to ensure that the item you want is still available ( quoting the Index Number and Title). Then provide the following information if appropriate:-
The index number of the item you wish to purchase (normally in the form of No. 2141) The title of the item The sale price (The figure after £ ) Your credit card details (credit card type, number, expiry date and the name on the credit card) Your name and address. Delivery address must be the same as the credit-card holder.. Your telephone number and e-mail address if you have one The total amount agreed to be paid by you. See Discounts & charges
Other methods of payment:	Sterling cheques - drawn on a sterling account in UK pounds and made out to "Sanda Lipton". (UK cheques will take about 5 working days to clear) Telegraphic Transfer Credit Transfer - we will send you our banking details. American customers may be happy to know that the easiest and cheapest way of obtaining a Foreign Draft is to call Messrs. Ruesch on 01800424923. They will supply whatever funds are required at minimal cost.
Please do NOT send any cash.
On clearance of payment, we will despatch the item to you by insured mail (by air if going abroad.) Our prices are fixed in UK pounds sterling.N.B. Your credit card company will convert to your local currency at their rate prevailing on the day of purchase.

Discounts & Charges	5% Discount:- If you decide to buy 3 or more items, we will offer you a 5% discount on the stated price.
	There are No charges for standard shipping, insurance or packing. If you require Next Day Courier Delivery this can be arranged at an extra charge.
	The price of each item is shown at the top of the index bar in United Kingdom Pounds. Please use the currency converter for an indication of the price in your local currency. The is normally shown at the left of the screen.

Ways of Contacting Us:-
By E-mail	info@antique-silver.com	Most browsers will open a page ready for you to type your message and send just by clicking on an E-mail link
By Fax	+44(0)20 7431 3224	The Fax is in operation 24 hours a day. If you are paying by credit card, you may feel happier sending us your credit card details by Fax.
By Electronic Fax		You can fill in the form displayed by this button to send us a Fax over the Internet.
By Telephone	+44(0)20 7431 0866	If we cannot answer the telephone, please leave a message on the answer- phone at any time of day or night and we will get back to you.
By Post	Sanda Lipton Antique Silver Third Floor, Elliott House 28a Devonshire Street London W1N 1RF United Kingdom

Telephone: +44(0)20 7431 0866 Mobile: +44(0)7836 660008 Fax: +44(0)20 7431 3224		Third Floor, Elliott House, 28a Devonshire Street, London, W1G 6PS

OUR MONEY-BACK GUARANTEE
You may return any item for a full refund of the purchase price by following our returns policy:-

We will do everything we can to remedy any problems to your satisfaction.
Contact us within foutrteen days of receipt if there is a problem or if you wish to return an item.
Providing the object is returned to us by insured mail in the same condition as it was sent to you, we will refund your credit card payment or send you a cheque as appropriate for the amount of either:
o The full price paid - if the item differs substantially from our description.
o Or the purchase price of the item, less unavoidable expenses - if the description is accurate.

Insurance:- All items sent to you are insured in transit by us. If you are returning any items to us, you must arrange to cover them under your insurance.

All goods remain the property of Sanda Lipton Antique Silver until delivered

Unavoidable expenses:- In most cases there would be no deduction from the purchase price when you return the item to us. However, at present, the EU is levying a 2.5% importation charge which we would have to pay. We may have to deduct this as an unavoidable expense.

The Legal Stuff!

We always try very hard to make sure that our customers are happy and satisfied with our service. The following conditions are included to comply with the terms of our insurance policy and are used only as a last resort. In the many years that we have been in business, we have never needed them, however, it is better to state them clearly

These conditions govern all contracts made by Sanda Lipton Antique Silver (hereinafter called "The Vendor").
Any disputes arising out of the sale of any items referred to on the Vendor's web-site shall be governed by English Law.
All orders are accepted on the basis that payment is made prior to the delivery of the item by the Vendor.
The Vendor reserves the right to amend listed or quoted prices and specifications without notice and may also at any time withdraw any of the items without any prior notice having to be given to the customer.
In the event of any of the items being found to be damaged on receipt by the customer, the customer shall be obliged to notify the Vendor in writing within seven days of delivery and shall immediately return the goods to the Vendor for their replacement, repair or for a refund of the price at the discretion of the Vendor.
Any time or date named by the Vendor for the delivery is given and intended as an estimate only based upon conditions prevailing at the time the order is accepted and time shall not be of the essence. The Vendor shall use his best endeavours to supply the goods in accordance with the estimate but he shall not be liable for any damage or loss arising directly or indirectly out of any delay in delivery.
All items shall be at the risk of the customer from the date of delivery of the goods.
All statements relating to any items sold by the Vendor are statements of opinion and are not and must not be relied upon as statements of representation, or fact. Illustrations are solely for the guidance of intending purchasers and are not to be relied upon in terms of tone or colour or necessarily to reveal imperfections in any items. While every effort is made by the Vendor to describe items for sale with extreme care and to point out any blemishes or repairs, intending customers must satisfy themselves by inspection or otherwise as to all such matters, as to the physical description of any items and as to whether or not any item has been repaired.
Notwithstanding any other terms of these conditions if the Vendor has received from the customer notice in writing that in his view the item purchased is a deliberate forgery and within 21 days after such notification the customer returns the same to the Vendor in the same condition as at the time of sale and by producing evidence (the burden of proof to be upon the customer) satisfies the Vendor that, considered in the light of the description, the item is a deliberate forgery then the sale of the item will be rescinded and the purchase price of the same refunded.
The Vendor shall under no circumstances whatsoever be liable for any loss or damage or injury of whatsoever nature or for any consequence of any such loss , injury, or damage arising out of, or resulting from any cause whatsoever beyond the Vendor's reasonable control.
Any purported variation of these conditions shall only be valid if evidence in writing under the hand of a duly authorised signatory of the Vendor. 13. Any dispute arising out of the sale of any items shall be governed by English Law.